PRIVACY POLICY

Last updated: 28/06/2025

Osteria del Mercato respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make a booking, contact us, or interact with our services.

1. Who we are

This website is operated by Osteria del Mercato.

Business name: Osteria del Mercato

Address:

13-15 Leadenhall Market, 1st Floor

London EC3V 1LR

Email: info@osteriadelmercato.co.uk

For the purposes of data protection law, we are the data controller of the personal information we collect about you.

2. Information we collect

We may collect and process the following information:

Your name

Email address

Phone number

Booking details, including date, time, number of guests and special requests

Dietary requirements or allergy information you choose to provide

Messages or enquiries you send to us

Website usage information, such as pages visited and interactions with our website

Technical information, such as IP address, browser type and device information

We only collect information that is necessary for the operation of our website, bookings, customer communication and restaurant services.

3. How we use your information

We use your personal information to:

Manage and confirm table reservations

Respond to enquiries and customer requests

Contact you about your booking

Provide customer service

Manage special requests, dietary requirements or allergy information

Improve our website and customer experience

Send marketing communications, where you have agreed to receive them

Comply with legal, regulatory and business obligations

4. Legal basis for using your information

We process your personal information on the following legal bases:

Contract: to manage and fulfil your booking or enquiry

Consent: where you choose to receive marketing communications or provide optional information

Legal obligation: where we are required to keep certain records

Legitimate interests: to operate our business, respond to customers, improve our services and protect our website

5. Reservations and third-party booking tools

If you make a reservation through our website, your information may be processed by a third-party booking or website platform, such as Wix or another reservation provider.

These providers process your information in accordance with their own privacy policies and data protection practices. We recommend reviewing their privacy policies when using their services.

6. Marketing communications

We will only send you marketing emails or promotional messages if you have agreed to receive them.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties.

7. Sharing your information

We may share your information with trusted service providers who help us operate our website, manage bookings, send communications, process payments or provide business support.

These may include:

Website hosting providers

Booking and reservation platforms

Email and communication providers

Payment processors, where applicable

Professional advisers, where required

We only share information where necessary and expect our providers to protect your information appropriately.

8. Cookies and website analytics

Our website may use cookies and similar technologies to help the site function, improve performance and understand how visitors use the website.

Cookies may be used for:

Essential website functionality

Analytics and performance tracking

Booking or form functionality

Marketing or advertising, where applicable

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. How long we keep your information

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

Booking and enquiry information may be retained for business, accounting, legal or customer service purposes. Marketing information is kept until you unsubscribe or ask us to remove your details.

10. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Your rights

Depending on where you are located, you may have rights over your personal information, including the right to:

Access the personal information we hold about you

Request correction of inaccurate information

Request deletion of your information

Object to or restrict certain processing

Withdraw consent where processing is based on consent

Request a copy of your information in a portable format

Complain to a data protection authority

To exercise your rights, please contact us using the details below.

12. Children’s privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

13. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites. Please review their privacy policies before providing any personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

15. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Osteria del Mercato

Email: info@osteriadelmercato.co.uk

Address: 13-15 Leadenhall Market, 1st Floor, London EC3V 1LR