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TERMS AND CONDITIONS


Last updated: 26/06/2026
Welcome to the Osteria del Mercato website. These Terms & Conditions explain the rules for using our website, making reservations, contacting us and engaging with our services.
By using this website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.
1. About us
This website is operated by Osteria del Mercato.
Address:
Osteria del Mercato
13-15 Leadenhall Market
1st Floor
London EC3V 1LR
Phone: +44 (0) 20 7929 6742
Email: info@osteriadelmercato.co.uk
2. Use of our website
You agree to use this website only for lawful purposes and in a way that does not damage, interrupt or impair the website or interfere with anyone else’s use of it.
You must not:

  • Attempt to gain unauthorised access to the website, server or systems

  • Use the website for fraudulent or unlawful purposes

  • Upload or transmit harmful code, viruses or malicious content

  • Copy or misuse website content without permission

  • Submit false, misleading or inappropriate information through forms

We may restrict or suspend access to the website if we believe it is being misused.
3. Website information
We aim to keep the information on our website accurate and up to date. However, we do not guarantee that all information will always be complete, current or error-free.
Information such as menus, prices, opening hours, availability, offers and events may change without notice.
The website is provided for general information and customer convenience.
4. Reservations
You may be able to make a table reservation through our website, by phone, by email or through a third-party booking platform.
When making a reservation, you agree to provide accurate and complete information, including your name, contact details, preferred date and time, number of guests and any relevant special requests.
A reservation is not guaranteed until it has been confirmed by us or by the booking platform we use.
We reserve the right to contact you to confirm, amend or cancel a reservation where necessary.
5. Arrival times and table holding
Please arrive on time for your reservation.
If you are running late, please contact us as soon as possible. We may only be able to hold your table for a limited period, especially during busy service times.
If you arrive late, we may need to reduce your dining time or release the table to other guests.
6. Cancellations and no-shows
If you need to cancel or amend your reservation, please let us know as soon as possible.
We reserve the right to apply cancellation or no-show policies where these are clearly communicated at the time of booking, including through a third-party booking platform.
Where deposits, card details or cancellation fees apply, these will be explained before you confirm your booking.
Any cancellation charge should be reasonable and reflect the circumstances of the booking, including costs or losses incurred by the restaurant.
7. Deposits, pre-authorisations and payments
For certain bookings, larger groups, events, private dining or special occasions, we may require a deposit, card pre-authorisation or advance payment.
If a deposit or advance payment is required, we will explain:

  • The amount payable

  • What the payment covers

  • Whether it is refundable

  • Any cancellation or amendment deadlines

  • Any conditions that apply

Payments may be processed by a third-party payment provider. We do not store full payment card details on our website.
8. Menus, prices and availability
Menus, dishes, drinks, prices and availability may change from time to time.
While we aim to keep website menus accurate, some items may be unavailable or subject to seasonal changes.
Prices shown on the website are for guidance unless stated otherwise. The final bill at the restaurant will reflect the menu, pricing, service charge and any applicable taxes at the time of your visit.
9. Allergies and dietary requirements
Please tell us about any allergies, intolerances or dietary requirements when making a booking and again when you arrive at the restaurant.
We take allergies seriously and will do our best to assist. However, our dishes are prepared in a kitchen where allergens may be present, and we cannot guarantee a completely allergen-free environment.
Customers with severe allergies should speak directly with a member of our team before ordering.
10. Special requests
We will do our best to accommodate special requests, including seating preferences, celebrations, dietary needs and accessibility requirements.
However, special requests are subject to availability and cannot always be guaranteed.
11. Children and young guests
Children are welcome where appropriate, but they must be supervised by an adult at all times.
Please let us know in advance if you require a high chair, space for a pram or any other assistance.
12. Accessibility
We aim to make our restaurant and website accessible where reasonably possible.
If you have accessibility requirements, please contact us before your visit so we can discuss how best to assist you.
Further information may be available in our Accessibility Statement.
13. Private hire, events and larger groups
Private hire, group bookings, events and larger reservations may be subject to separate terms, menus, deposits, minimum spends, cancellation periods or service arrangements.
Any specific terms will be provided to you before you confirm the booking.
If there is a conflict between these general Terms & Conditions and specific event or private hire terms, the specific terms will apply to that booking.
14. Third-party services and links
Our website may include links to third-party websites, booking platforms, maps, payment providers or social media pages.
We are not responsible for the content, security, privacy practices or availability of third-party websites or services.
Using third-party services may be subject to their own terms and privacy policies.
15. Gift vouchers, offers and promotions
Any gift vouchers, offers, discounts or promotions are subject to the specific terms provided at the time.
Unless stated otherwise, promotions cannot be exchanged for cash, may not be used with other offers and may be withdrawn or amended at any time.
Gift vouchers or promotional offers may have expiry dates, booking restrictions or exclusions.
16. Intellectual property
All content on this website, including text, images, branding, design, logos and layout, belongs to Osteria del Mercato or is used with permission.
You may view and use the website for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, modify or use our content for commercial purposes without written permission.
17. Website availability and security
We aim to keep the website available and secure, but we cannot guarantee uninterrupted access.
We may update, suspend or remove parts of the website at any time.
We are not responsible for losses caused by website downtime, technical issues, viruses or other harmful material, except where the law says otherwise.
18. Limitation of liability
Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
To the fullest extent permitted by law, we are not responsible for:

  • Indirect or consequential losses

  • Loss of profit, revenue, business or opportunity

  • Website errors, interruptions or unavailability

  • Third-party website or booking platform issues

  • Inaccurate information provided by users

Your statutory consumer rights are not affected.
19. Privacy and cookies
We use personal information in accordance with our Privacy Policy.
Our website may use cookies and similar technologies. Further information may be available in our Cookie Policy.
Please review our Privacy Policy and Cookie Policy to understand how we collect and use personal information.
20. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time.
Any updates will be posted on this page with a revised “Last updated” date.
By continuing to use the website after changes are made, you agree to the updated Terms & Conditions.
21. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
22. Contact us
If you have any questions about these Terms & Conditions, please contact us:
Osteria del Mercato
13-15 Leadenhall Market
1st Floor
London EC3V 1LR
Phone: +44 (0) 20 7929 6742
Email: info@osteriadelmercato.co.uk

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